Hommold’s Return Policy
If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within seven (7) days from the time your order was delivered. Your product may be eligible for refund or replacement depending the returned product is meeting the following conditions:
- The product must be unused.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box.
Valid Reasons for Returning a Product
- Delivered Product is damaged (physically destroyed or broken) or defective.
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts). Please note that colours of some of the products may vary from the final delivered products when compared to their presentation on the website. On instances where it is specifically mentioned in the description of the products that such colour variation may occur, these products would not be eligible for exchange or refund owing to their difference in colour.